We’ve done it again - TripAdvisor’s Certificate of Excellence

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The Summerland Waterfront Resort & Spa today announced that it has received a TripAdvisor® Certificate of Excellence. Now in its seventh year, the achievement celebrates hospitality businesses that have earned great traveller reviews on TripAdvisor over the past year. Certificate of Excellence recipients include accommodations, restaurants and attractions located all over the world that have continually delivered a quality guest experience. 

“TripAdvisor is excited to announce the recipients of the 2017 Certificate of Excellence, which celebrates hospitality businesses that have consistently received strong praise and ratings from travellers”, said Heather Leisman, Vice President of Industry Marketing, TripAdvisor. “This recognition allows us to publicly honour businesses that are actively engaging with customers and using feedback to help travellers identify and confidently book the right property.”  

The Certificate of Excellence accounts for the quality, quantity and recency of reviews submitted by travellers on TripAdvisor over a 12-month period. To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.

While Summerland Watefront Resort & Spa is very pleased and proud of this designation with TripAdvisor, there is no greater accolade than to hear fanfare from our guests directly at the Front Desk or as they are met in the halls or by the pool.  "We truly appreciate the feedback we receive from guests on TripAdvisor and in person.  We take all guests comments seriously and many of the Resort's improvements have been a direct result of guest suggestions and requests", says Tom Matthews, Hotel General Manager. The staff and management of the Resort share in the heart-warming feeling of hearing that their service has exceeded an expectation and helped to create a lasting vacation memory for a guest.

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