Covid-19 Health & Safety Commitment

The Summerland Waterfront Resort & Spa has established COVID-19 operating procedures, in accordance with the Province of BC regulations, to ensure the safety and health of our guests and staff. Adherence to these regulations requires changes to our housekeeping service, pool and hot tub use, and more.

• Check-in time is 4 pm (October to May), Check-in time is 5 pm (June to September)
• Please send only one person to the front desk.
  
• Check out is 11 am (October to May), Check-out time is 10 am (June to September)
• The hot tubs are sanitized daily and open from 8 am to 11 pm. Capacity limits are posted in each hot tub area.
  
• Daily housekeeping is provided upon request. Amenities deliveries can be made by calling the Front Desk. Our staff clean using gloves and PPE.
  

• In addition to our well-established hygiene and cleanliness standards, the resort cleaning team is doubling efforts to disinfect all touchpoints in the hotels using a hospital-grade disinfectant.
  
  
• Public areas are cleaned and disinfected with increased duration and frequency for door handles, public area push buttons, luggage carts, elevators, front desk, and all public areas.
  
  
• Throughout the Resort, you will notice signage for capacity limits in the hot tub and pool, as well as physical distancing signage in our public areas. We kindly ask for your compliance during your stay.
  
  
• Low contact check-in and check-out. We are not reusing guest room key-cards and pens are yours to keep.
  
  
• Hand sanitizer dispensers have been installed at all high-touch points throughout the hotel - indoors and out.
  
  
• Our leadership team is closely monitoring the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), and local health department updates regarding COVID-19 and following their recommendations on additional appropriate health and safety measures.
  
  
• We are asking any team member who is exhibiting signs of illness, or generally feeling unwell, to self-isolate.
  

Yes, the Summerland Waterfront Resort & Spa is open and ready to serve our guests. Some of our amenities are closed and services are modified.

Open at the Resort:

• Hot tubs (sanitized daily, open from 8 am until 11 pm - capacity limits apply)
• Fire pits (outdoors, available seasonally)
  
• SWR Bistro (grab + go and some limited seating)
• Waterfront boardwalk & all outdoor trails
• Complimentary bike rentals (helmets and locks included, available seasonally)
• iKhaya Day Spa
• Fitness Centre

Closed:

• Summer Experiences Program
• Local on Lakeshore is closed (unrelated to the Coronavirus)
• Sauna
• Outdoor pool (closed for the season, re-opening mid-April)
• SWR Boat Rentals (closed for the season)
  

See below for what is open in the area.

Open in the Summerland Area

The following is not a comprehensive list of all of the businesses and what they are doing.

We recommend that you visit the business's website or Google listing.

• Most restaurants are open for take-out and some are offering limited seating for dine-in
• Wineries are opening soon and require reservations for tastings. Check the website of your winery of choice.
• Downtown Summerland
• Summerland Sweets Gift Shop
• Various Penticton Businesses

Call 1.877.494.8111

Tom Matthews
General Manager
[email protected]

Lisa Jaager
Assistant General Manager
[email protected]

Karen Davy
Group Sales Manager
[email protected]