COVID-19 Hotel Update

Yes, the Summerland Waterfront Resort & Spa is open and ready to serve our guests. Some of our amenities are closed and services are modified.

Open at the Resort:

• Hot tubs (sanitized from 7 am, ready for use at 8 am until 11 pm - capacity limits apply)
• Fire pits (outdoors, available seasonally)
  
• SWR Bistro (grab + go and some limited seating)
• Waterfront boardwalk & all outdoor trails
• Complimentary bike rentals (helmets and locks included)
• iKhaya Day Spa
• Fitness Centre

Closed:

• Summer Experiences Program (wrapped up for the season)
• Local on Lakeshore is closed (unrelated to the Coronavirus)
• Sauna
• Outdoor pool (closed for the season mid October, reopening mid April)
• SWR Boat Rentals (closed for the season)
  

See below for what is open in the area.

Open in the Summerland Area

The following is not a comprehensive list of all of the businesses and what they are doing.

We recommend that you visit the businesses website or Google listing.

• Most restaurants are open for take-out and some are offering limited seating for dine-in
• Wineries are opening soon and require reservations for tastings. Check the website of your winery of choice.
• Summerland Golf & Country Club
• Summerland Sweets
• Penticton Farmer's Market - Saturdays
• Summerland Farmer's Market - cancelled this year
  
• Various Penticton Businesses

The Summerland Waterfront Resort & Spa has an established COVID-19 operating procedures, in accordance with province of BC regulations, to ensure the safety and health of our guests and staff. Adherence to these regulations requires changes to our housekeeping service, pool and hot tub use, and more.

• Check in time is 5 pm (4 pm effective Oct 13). Please send only one person to the front desk.
  
• Check out is 10 am (11 am effective Oct 13). Please send one guest to check out at the front desk.
  
• The pool and hot tubs are open 8 am to 11 pm after morning sanitizing, and have limited capacity is posted in each area.
  
• Daily housekeeping is provided upon request. Amenities deliveries can be made by calling the Front Desk. Our staff clean using gloves and PPE.
  

• In addition to our well-established hygiene and cleanliness standards, the resort cleaning team is doubling efforts to disinfect all touch points in the hotels using hospital grade disinfectant.
  
  
• Public areas are cleaned and disinfected with increased duration and frequency for door handles, public area push buttons, luggage carts, elevators, front desk, and all public areas.
  
  
• Throughout the Resort, you will notice signage for capacity limits in the hot tub and pool, as well as physical distancing signage in our public areas. We kindly ask for your compliance during your stay.
  
  
• Low contact check-in and check-out. We are not reusing guest room key-cards and pens are yours to keep.
  
  
• Hand sanitizer dispensers have been installed at all high-touch points throughout the hotel - indoors and out.
  
  
• Our leadership team is closely monitoring the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO) and local health department updates regarding COVID-19 and following their recommendations on additional appropriate health and safety measures.
  
  
• We are asking any team member who is exhibiting signs of illness, or generally feeling unwell, to self-isolate.
  

Call 1.877.494.8111

Tom Matthews
General Manager
[email protected]

Lisa Jaager
Assistant General Manager
[email protected]

Karen Davy
Group Sales Manager
[email protected]