COVID-19 Hotel Update

Yes, the Summerland Waterfront Resort & Spa is open and ready to serve our guests. Some of our amenities are closed and services are modified.

Open at the Resort:

• Outdoor pool and hot tubs (opened May 15 with new regulations 2-4 people in hot tub, physical distancing rules apply)
• Fire pits (outdoors)
• SWR Bistro open Saturday & Sunday 7 am - 3 pm (grab + go and some limited seating)
• Waterfront boardwalk & all outdoor trails
• Complimentary bike rentals (helmets and locks included)
• iKhaya Day Spa

Coming Soon

• SWR Boat Rentals (opening June 25)
• Summer Experiences Program (July and August)
  

Closed:

• Local on Lakeshore is closed (unrelated to the Coronavirus)
• Sauna
• Fitness Centre

See below for what is open in the area.

Open in the Summerland Area

The following is not a comprehensive list of all of the businesses and what they are doing.

We recommend that you visit the businesses website or Google listing.

• Most restaurants are open for take-out and some are offering limited seating for dine-in
• Wineries are opening soon and require reservations for tastings. Check the website of your winery of choice.
• Summerland Golf & Country Club
• Summerland Sweets
• Penticton Farmer's Market - Saturdays
• Summerland Farmer's Market - cancelled this year
  
• Various Penticton Businesses

Summerland Waterfront Resort & Spa has an established COVID-19 operating procedures to ensure the safety and health of our guests and staff.

• In addition to our well-established hygiene and cleanliness standards, the resort cleaning team is doubling efforts to disinfect all touch points in the hotels using hospital grade disinfectant.
  
  
• Public areas are cleaned and disinfected with increased duration and frequency for door handles, public area push buttons, luggage carts, elevators, front desk, and all public areas.
  
  
• Throughout the Resort, you will notice signage for capacity limits in the hot tub and pool, as well as physical distancing signage in our public areas. We kindly ask for your compliance during your stay.
  
  
• Low contact check-in and check-out. We are not reusing guest room key-cards and pens are yours to keep.
  
  
• Hand sanitizer dispensers have been installed at all high-touch points throughout the hotel - indoors and out.
  
  
• Our daily housekeeping service is available by request through a call to the Front Desk. Towels and in-room supplies can be delivered to your door. The suites are "rested" for 24 hours after the last check-out and amenities are being disposed instead of recycled. Our staff clean one person at a time using gloves.
  
  
• Our leadership team is closely monitoring the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO) and local health department updates regarding COVID-19 and following their recommendations on appropriate health and safety measures.
  
  
• We are asking any team member who is exhibiting signs of illness, or generally feeling unwell, to self-isolate.
  

Call 1.877.494.8111

Tom Matthews
General Manager
[email protected]

Lisa Jaager
Assistant General Manager
[email protected]

Karen Davy
Group Sales Manager
[email protected]