Meet the New Leadership: Embrace the Relaxed Charm of Okanagan Hospitality at Summerland Waterfront Resort

Hey there, friends of Summerland Waterfront Resort & Spa! We are thrilled to share this important update with you from our beautiful beachfront oasis in the heart of the Okanagan Valley.

We're delighted to announce that Lisa Jaager, who has been with us in a variety of front line and leadership roles since 2012, is stepping into the role of General Manager. Lisa's journey here has been nothing short of inspiring. From her early days at the resort to now leading the charge, she embodies our core values of community, inclusivity, and exceptional guest experiences. She takes over from Tom Matthews, our former president, who has retired after years of dedicated service.

Summerland Waterfront Resort & Spa isn't just a place to stay; it's where families create lasting memories. With Lisa at the helm, we're committed to making your stays even more memorable. She’s passionate about enhancing our top-rated amenities, ensuring every guest feels at home, and continuing our efforts in sustainability.

We're more than a premier beachfront destination. We're dedicated to being a quality employer, a responsible community member, and a place where families can relax and create unforgettable moments. Our consistent top rankings on TripAdvisor reflect our commitment to excellence and guest satisfaction.

We invite you to come and experience the exciting changes at the resort. Whether you're a frequent visitor, an owner, or planning your first stay, there's always something new to enjoy. Our stunning location on the Okanagan shoreline offers the perfect setting for relaxation and adventure.

Want to know more about Lisa and her vision for the resort? Learn more about our exciting changes and how you can make unforgettable memories with us. Read the full press release online and stay connected. We love having you around!

Fast forward to January 2026: How has the "new" General Manager settled in? The answer is on the trophy shelf.

When we first introduced Lisa Jaager, we highlighted her commitment to operational excellence and a strong workplace culture. That focus has since translated into some of the highest honours in the hospitality industry, proving that the resort is on a winning trajectory.

Provincial Hospitality Award (2025) In April 2025, the British Columbia Hotel Association (BCHA) recognized that Lisa's impact goes far beyond the front desk. They honoured her with the Community Contribution Award at their annual Awards of Excellence. This provincial accolade celebrates her strategic commitment to the South Okanagan, specifically her support of vital local initiatives like the BC SPCA, Boys and Girls Club Okanagan, and the Canadian Mental Health Association.

Global Recognition: Top 1% Worldwide Under Lisa’s stewardship, the guest experience has hit a global high watermark. In 2025, Summerland Waterfront Resort & Spa was awarded Tripadvisor’s Travelers’ Choice "Best of the Best" Award.

• The Stat: This places us in the top 1% of hotels worldwide.
• The Rank: We also secured a spot among the Top 25 Hotels in Canada.

These awards are a testament to the high standards Lisa and her team deliver every single day. The new era of leadership at Summerland Waterfront Resort & Spa is officially an award-winning one.