Guest Experience

In-Room Amenities

Geothermal systems are not like traditional furnaces or air conditioning systems.

The temperature in the entire resort is established by the resort's geothermal system. It is set to stay between 20-24°C.

If you would like to adjust the temperature in your room within this range, use the thermostat on the wall to choose a set point between 20-24° C.

Choosing a temperature outside this range will cause the system to not work properly.

To adjust the temperature, press <set point> and press the arrow button <up> for increased heat or <down> for increased cooling of the room.

To keep your suite cool in the summer, we ask that you keep the doors and windows closed, including the patio doors, and when possible that you also close the blackout curtains. This will help the geothermal cooling system keep your room cool.

Troubleshooting hints if the shower is slow or not operating.

Check the stopper on the bathtub faucet/tap
For the shower, push the stopper down on the bathtub faucet down and turn on the water
For the bathtub, pull the stopper up to operate the bathtub faucet
Sometimes the stopper gets stuck in the middle position resulting in slow water release

The other common issue is the knob at the top of the showerhead.

Push the knob in and it will set the water to flow through either the removable shower wand or the showerhead.
If the knob is between, it will greatly reduce water pressure. Push the knob all the way in

To use the fireplace, please follow these directions.

Turn on the switch labeled fireplace - this looks like a light switch on the wall
The "beep" sound means that the fireplace is turned on - great!
If you do not hear the "beep", open the top panel on your fireplace.
You will see a row of switches
On the far right is another "on/off" switch. Move the switch to "on".
Next to that is a "brightness" dial and "flame intensity" dial. Turn the dials to your desired setting.
On the far left of the panel, there is an "on/off" switch for the light bulb and a temperature dial
Turn the light switch to the "on" position and the temperature dial to your desired room temperature.

During Covid-19 protocols, your suite will be cleaned upon request. Please call the front desk before 1 pm and let us know when your suite will be vacant.

Upon request service is available for guests staying more than 2 nights and includes a clean and tidy of your suite, replenishing of consumable amenities like coffee, soap, paper products. We will vacuum, wash floors as needed, and remove all garbage and recycling.

Please put any used towels that are ready to be replaced in the bathtub or on the floor in the bathroom. Any towels that are not ready to be replaced, please hang up.

Our housekeeping team is happy to bring you additional towels, blankets, or amenities upon request.
You can call the team directly from your suite by dialing extension "0" to reach the front desk.

The link below details all of the cookware and kitchen utensils that are provided in all suites.

Review the Cookware & Utensils List

If you are missing anything, please give us a call - dial "0" to reach the Front Desk.

Making calls

Room to room calling, dial 7+ the room number

Local calls, dial 9 + (area code which is 250) + the number - ex. 9-250-111-1111

Long-distance calls are subject to fees and charges will apply

Hotel Extension Phone List

Front Desk - dial 0

Lost & Found - dial 4010

Boat Rentals - dial 4030

Bistro - dial 4007

Summerland Waterfront Resort & Spa is a smoke-free property. Smoking or vaping is not permitted anywhere on the property or in your suite, including the balcony.

Smoking is permitted in the designated location across the street.

Guests who do not comply with these policies and choose to smoke in the room are subject to a fine starting at $250.

Our in-suite TV package includes standard channels like CBC, NBC, CNN - it does not include premium channels like TSN or Sportsnet.

For streaming your own shows or movies, Press the Netflix or Prime Video button on the remote.

Log in with your personal account credentials.
You can also sign into your Google account to access other apps (YouTube, etc.).
No need to log out—your credentials are automatically removed when you check out.

To connect your devices:

Network: Summerland Waterfront Resort
Password: summerland

OR Use your last name and room number for access.

Hotel Amenities

Located at the north end and south ends of the Resort grounds, the barbecue areas are here for your grilling convenience. They are available on a first-come, first-serve basis and not bookable.

Surrounded by green space looking out to Okanagan Lake, the barbecue areas are a great spot to prepare a summer meal.

Take your fun to the water with SWR Boat Rentals. Located onsite at the Resort, they have everything from powerboats to Seadoos, and Stand Up Paddleboards to kayaks.

Safety equipment is included with all rentals. Temporary boating licenses are available at no cost.

Check out the Boat Rental Options & Book Online

The SWR Bistro, located adjacent to the front desk, is a great cafe-style spot for hot coffee, breakfast favourites, light meals, drinks, happy hour plates, and snacks.

Summer: mid-June to mid-September
7 am to 3 pm every day

Fall to Spring: mid-September to mid-June
7 am to 1 pm every day

Check out the Bistro

Go out for a spin on one of our complimentary cruiser bikes! Discover the shoreline of Okanagan Lake along Lakeshore Drive or tour the Lakeshore Path, a dedicated bike path, to Trout Creek.

Bike rentals are available at the Front Desk on a first-come, first-serve basis and include helmets, bike-lock, maps, and guides.
Availability may be modified fall to spring seasons.

The Summerland Waterfront Resort & Spa is committed to fulfilling Biosphere Tourism certification requirements as part of responsible tourism in the Okanagan, British Columbia.

Please review our commitment to Biosphere adhesion and how you can be an integral part of it during your stay.

Our Biosphere Commitment

The fitness room is open daily from 7 am to 11 pm.

Please comply with the posted regulations for everyone’s health and safety.

Let's do laundry on vacation, said no one ever, but sometimes it has got to be done.

There are three public washers and dryers adjacent to the fitness room free for your use.
Complimentary laundry detergent is available at the Front Desk.

The hot tub areas are sanitized daily and ready for you from 7 am to 11 pm.
Everyone wants a safe and healthy experience, so please comply with the posted regulations.
The heat cover can be removed for use, and we ask that you replace it afterward.

Our onsite spa, in phase two-building, offers an incredibly relaxing and pampering experience.

Open Thursday to Saturday, call 1.778.516.8008 to book your spa appointment

Visit them online at ikhayaspa.com

You are welcome to park in our underground parking. Luggage carts are located on the parkade level near the elevator for your use.

Please do not park in the parking courtyard as this is reserved for restaurant and spa patrons.

Two-hour parking is permitted on the street and is subject to the Town of Summerland bylaws.

Electric car charging is complimentary and available for 2 vehicles in the parkade of phase I building.

Open mid-April to mid-October

opening and closing dates are subject to weather conditions at the time

The pool area and pool deck are sanitized daily and ready for you to enjoy from 7 am to 11 pm.
Everyone wants a safe and healthy experience, so please comply with the posted regulations.

There are stemless acrylic glasses in every suite for you to use in the pool deck area. Please do not consume food or drink while in the pool or hot tub.

Please note that there is no lifeguard on duty at any time.

For WIFI use while lounging poolside, the network is "Summerland Waterfront Resort" and the password is "summerland"

Upon check-in, guests with pets are required to sign our waiver agreeing to uphold the guidelines of the hotel's dog policy.
Guests are responsible for all property damages and/or personal injuries resulting from their pets. The hotel reserves the right to charge the guest's account commensurate to the cost of such damages.
Dogs must be kept on a leash or crated while in public areas.
Dogs must not be left unattended in the hotel room or suite unless crated.
Please keep pets out of food & beverage outlets or in the pool, atrium, or fitness areas. This exclusion does not apply to service animals.
Please respect other hotel guests by preventing noise or any other disturbances by your dog(s).
Guests are required to contact the front desk to arrange a convenient time for housekeeping to service their room.
Guests are responsible for cleaning up after their pets on hotel property and in the neighborhood.

Sure to be one of the highlights of your stay at our Okanagan Resort is the many activities available for guests at the resort in July and August. For adults, we have wine tastings, art workshops, live music, campfires, and meet the artist sessions. Families will love the daily Sun & Fun Family Activity program, as well as wide games, sandcastle challenges, s'mores, and more. The best part? Everything is free to all SWR guests.

Check out the Summer Experiences Program for July to August

Guest Services

There is no ATM onsite at Summerland Waterfront Resort & Spa. There are many ATMs at the establishments closeby and throughout town.

Go out for a spin on one of our complimentary cruiser bikes! Discover the shoreline of Okanagan Lake along Lakeshore Drive or tour the Lakeshore Path, a dedicated bike path, to Trout Creek.

Bike rentals are available at the Front Desk on a first-come, first-serve basis and include helmets, bike-lock, maps, and guides.

Check-In is 4 pm and check-out is 11 am all year round

Yes, we have two electric car charging stations on a complimentary basis in the parkade of the phase 1 building (the lobby building). There are also four other electric car charging stations made available by the District of Summerland across the street. These spots are pay-per-use.

The Front Desk is open 24 hours a day, every day to help make your stay exceptional.

No matter how small or large your request or question may be, please feel free to ask any of our team members. If we don't know on the spot, we certainly will find out!

Dial "0" from the phone in your suite any time of day.

Your suite will be cleaned upon request. Please call the front desk before 1 pm.

Our housekeeping team is happy to bring you additional towels, blankets, or amenities upon request. You can call the team directly from your suite by dialing "0" to reach the Front Desk.

Upon request service is available for guests staying more than 2 nights and includes a clean and tidy of your suite, replenishing of consumable amenities like coffee, soap, paper products. We will vacuum, wash floors as needed, and remove all garbage and recycling.

Please put any used towels that are ready to be replaced in the bathtub or on the floor in the bathroom. Any towels that are not ready to be replaced, please hang up.

If you lose or forget something we will do our best to find it and return it to you.

Call 4010 from your suite or dial 1.250.494.8180 X4

You are welcome to park in our underground parking. Luggage carts are located on the parkade level near the elevator for your use.

Two-hour parking is permitted on the street and is subject to the Town of Summerland bylaws.

Upon check-in, guests with pets are required to sign our waiver agreeing to uphold the guidelines of the hotel's dog policy.
Guests are responsible for all property damages and/or personal injuries resulting from their pets. The hotel reserves the right to charge the guest's account commensurate to the cost of such damages.
Dogs must be kept on a leash or crated while in public areas.
Dogs must not be left unattended in the hotel room or suite unless crated.
Please keep pets out of food & beverage outlets or in the pool, atrium, or fitness areas. This exclusion does not apply to service animals.
Please respect other hotel guests by preventing noise or any other disturbances by your dog(s).
Guests are required to contact the front desk to arrange a convenient time for housekeeping to service their room.
Guests are responsible for cleaning up after their pets on hotel property and in the neighborhood.
Visit our Dog Friendly Stay page for more info and to view the pet policy

Sure to be one of the highlights of your stay at our Okanagan Resort is the many activities (most of them free) that go on in July and August. For adults, we have wine tastings, art workshops, live music, campfires, and meet the artist sessions. The kids will love the daily Kids Activity program, as well as Cinema Sundays, sandcastle challenges, s'mores, and more.

Check out the Summer Experiences Program

Call Summerland Taxi at 250.494.6651

Give the front desk a call at "0" to set your wake-up call time.

The weather in Summerland is quite beautiful. Even year-round where we don't see much snow but hey, we're still in Canada, right?

Get the Weather Forecast

Spring is a time of renewal at Summerland Waterfront Resort, and our team is hard at work ensuring everything is pristine for your stay. While some maintenance activities may be visible during April, we're dedicated to keeping disruptions minimal so you can fully enjoy your getaway.

Learn More about Current Resort Maintenance Projects

Sparkling Okanagan wine being poured at Haywire Winery near Summerland Waterfront Resort and Spa, showcasing local wine tasting experiences for couples.

Things to Do & Wine Touring

Check out all of the fun things to do in Summerland and the area for any age.

Float down the famous Penticton canal or zipline through an adventure park. Rent an ATV and get up in the mountains or learn how to paddle or rockclimb. Wow, there is no shortage of exciting adventures in the Okanagan Valley.

Attractions & Adventures

At the Summerland Waterfront Resort & Spa, you are in the best spot for a great ride. Whether you take out one of our free cruiser bikes or discover the heritage railway trails of Myra Canyon, biking around here is so fun.

Bike Rentals at the Resort & Area Biking Trails

Park yourself in a chair or lay out a towel and get those toes in the sand. Summerland has a number of great beaches to choose from, even a beach exclusively for dogs!

Get to Know the Beaches in Summerland

In Summerland and the Okanagan, the theme is local. From local meats, cheeses, fruit, and vegetables, you can experience a dining sensation for every occasion, event, and craving.

Restaurants, Food Stores & Fruit Stands

Have the game of your life amidst rolling pastoral hills, overlooking Okanagan Lake. Golf in the Okanagan is exceptional with one of the longest golf seasons in Canada.

Area Golf Courses

Summerland offers countless opportunities for walking or hiking outings that are suited for those looking for a leisurely stroll to higher elevation hikes.

From the shoreline path and boardwalk at the Resort's doorstep to stunning views at Giant's Head Mountain, you are going to love hiking around Summerland.

Check out the Area Hikes

Inspired by local landscapes of rolling hills, fruit-laden orchards, wildlife, and waterfront, Summerland offers a rich arts and culture scene.

Check out the Arts & Culture Scene in Summerland

Sure to be one of the highlights of your stay at our Okanagan Resort is the many activities available for guests at the resort in July and August. For adults, we have wine tastings, art workshops, live music, campfires, and meet the artist sessions. Families will love the daily Sun & Fun Family Activity program, as well as wide games, sandcastle challenges, s'mores, and more.

Check out the Summer Experiences Program for July to August

Experience Summerland’s very popular wine route, Bottleneck Drive among the unique, pastoral hills of Summerland, surrounded by beautiful scenery. Visit Bottleneck Drive’s eleven highly awarded wineries.

Also check out Naramata Bench, the wineries of Kelowna, Oliver, Okanagan Fall, and Osoyoos for a full day trip.

Local Wine Touring with Top Cat Tours - our preferred partner

Sumac Ridge Estate Winery

Visit our Wine Touring Suggestions

A new wine touring option is available to book in summer 2022 - Experience the Naramata Bench with Grape Savvy Trolley Co. Scan your ticket as many times as you like in a day to visit your fill of wineries, breweries, distilleries, and cideries. Their pick up/drop off points are all close to other local attractions too, like beaches, parks, etc.

Take your fun to the water with SWR Boat Rentals.

Located at the Resort, SWR Boat Rentals offers a fleet of quality watercraft including Sea-doos, wake, and ski boats, pontoon boats, SUP, canoes, and kayaks.

Open May long weekend to mid-September.

Get more information here

Is there any better way to finish off a day on vacation than to gather around a campfire on the beach?

Campfire sessions are 30 minute blocks, free to all guests and set up by the SWR Summer Experiences Team. On Tuesdays, Fridays, and Saturdays, s'mores kits are available and you can enjoy live music from local musicians too. Chairs are provided so all you have to do is book your reservation in advance and show up at the Experiences Office 10 minutes before your booking and enjoy the fire.

Click here to book your campfire time block

Click here to view the Summer Experiences Events and Musicians Line Up

On select Thursday mornings throughout July and August, join us from 10:30 am to 11:30 am for Group Yoga with local yogi, Kiera Lorenzen on the Phase II Lawn.

Spaces are limited - click here to sign up in advance.

Emergency & Safety

In an emergency, try to remain calm and dial 911.

If you see a fire, activate the nearest alarm by pulling on the alarm handle.

If you need medical help, dial 911

Please take the time upon your arrival to familiarize yourself with your suite and the location of fire extinguishers and fire alarms. As well, please know where your nearest fire exit and stairwell are.

If you hear an alarm, take your room key card. Test the door for heat by touching the door before opening it If the hallway is safe, exit to the stairs. DO NOT use the elevators.

If you are unable to leave your room, turn off the air conditioner. Stuff the doors and cracks with wet cloths and/or towels. Please remove the drapes from the windows, phone the Front Desk to make them aware of your location, and move to the balcony if it is deemed safe.

Remain calm, dial 911

If you see a fire, activate the nearest alarm by pulling on the alarm handle.

Please call 911 directly for any medical emergencies you may have during your stay. Please do not call the Front Desk first.

Penticton Regional Hospital, 550 Carmi Ave, Penticton, BC V2A 3G6 - 18 minute drive from the resort

Google Maps directions

The Summerland Waterfront Resort & Spa has established COVID-19 operating procedures, in accordance with the Province of BC regulations, to ensure the safety and health of our guests and staff. Adherence to these regulations requires changes to our housekeeping service, pool and hot tub use, and more.

View the Full Plan Here

While in your room, we recommend that you double lock your doors by closing the door tightly and engaging the deadbolt or security lock.

Use the peephole to identify visitors. All hotel staff wear name badges and can be clearly read.

Protect your room key card at all times and return them to the Front Desk when you check out.

Safety deposit boxes are available at the Front Desk for no charge.

If you are unfamiliar with the Resort, the area, or your suite and would like some help, please contact the Front Desk by dialing "0" from your suite's phone.

Your Resort Guide

Wifi & TV

TV & Streaming

Wi-Fi Access

Top Frequently Asked Questions

1 .Where can I buy a bathing suit?

2 .Where is the nearest convenience store?

3 .Do you have Tylenol or Advil?

4 .Where do guests park?

5 .Are the hot tubs open?

6 .How do I use the Keurig coffee machine in my room?

7 .Is your tap water drinkable?

8 .Do you sell ice cream?

9 .Is the tennis court open? Or part of the resort?

10 .How do I use the dishwasher detergent pod in my suite?

In-Room Amenities

Geothermal Heating & Cooling

Bathroom & Shower

Fireplace

Housekeeping Service

Kitchen & Cookware

Phone

Smoking

Television & Streaming Services

WiFi

Hotel Amenities

Barbecues

Boat Rentals

Bistro

Complimentary Bikes

Environmental Stewardship

Fitness Room

Guest Laundry

Hot Tubs

iKhaya Day Spa

Parking

Pool

Pets - Dog Stay Policy

Summer Experiences Program

iKhaya Spa

Relax & Get Pampered

Spa Hours

Guest Services

ATM

Complimentary Bikes

Check-In and Check-Out

Electric Car Charging

Front Desk

Housekeeping

Lost & Found

Parking

Pets - Dog Stay Policy

Summer Experiences Program

Taxi Service

Wake Up Calls

Weather

Current Maintenance Projects at the Resort

Resort Dining

SWR Bistro

Shaughnessy's Cove

Boathouse Grill @ Summerland Yacht Club

Summerland Recommendations

Things to Do & Wine Touring

Attractions & Adventures

Biking

Beaches

Food & Fruit Stands

Golf

Hiking

Local Arts & Culture

Onsite Summer Experiences Programs

Wine Touring

Rent a Boat

Book your Summer Campfire & S'mores Session

Book your spot at Group Yoga

Local Events

Year Round Events

Stay Cool on a Hot Day Suggestions

How the Cooling System Works

How to Adjust the Temperature

1 .
Where can I buy a bathing suit?

2 .
Where is the nearest convenience store?

3 .
Do you have Tylenol or Advil?

4 .
Where do guests park?

5 .
Are the hot tubs open?

6 .
How do I use the Keurig coffee machine in my room?

7 .
Is your tap water drinkable?

8 .
Do you sell ice cream?

9 .
Is the tennis court open? Or part of the resort?

10 .
How do I use the dishwasher detergent pod in my suite?